• At Kerala Taxi Dot Com, our commitment to customer satisfaction is paramount. To ensure a seamless booking experience, we require a nominal advance payment of 25 % at the time of booking. The balance amount should be paid during the trip.
• Advance payment is refundable in case of cancellation after you confirmed with genuine reason.
• Cancellation within 24 hours prior to travel, the payment is not refundable after confirmation and it might cause to a major loss to the company.
• Cancellation should be notified atleast 3 days in advance for refund.
• Before commencing your journey, please inspect the vehicle provided to ensure it matches your booked model and meets your expected condition standards.

If you identify any discrepancies or concerns, please contact Kerala taxi so we can promptly address the issue.