Cancellation & Refund Policy
Changing or cancelling your trip
Last updated: 29 October 2026
How to cancel
Cancel by phone, WhatsApp or email quoting your booking reference. The time we receive your message is used to work out any charge.
Cancellation charges
The charges that apply to your trip are stated in your confirmed quotation. As a general guide, cancellations made well before pickup are refunded in full, while late cancellations or no-shows may lose some or all of the advance to cover the operator's costs.
Refunds
Approved refunds are returned to the original payment method. Bank or payment provider processing times may apply.
Changes
Date, time or route changes are subject to availability and may change the fare. We will confirm any new fare before the change is made.
If we cancel
If we or the operator cannot provide the trip and no suitable replacement is accepted, any advance you paid is refunded in full.
Contact
Kerala.com Travel Division, Worldviewer Dot Com (India) Pvt. Ltd., G 66, Second Floor, Elders Forum Road, Panampilly Nagar, Kochi, Kerala 682036. Phone/WhatsApp +91 9388640364 · taxi@keralatravels.com
Call us or chat with us on WhatsApp — +91 9388640364
Get a free quoteOnline Taxi Booking Information & FAQs
What services does KeralaTaxi.com offer?
We offer a variety of taxi services in Kerala, including airport pick-up and drop-off, local sightseeing, intercity transfers, and multi-day tours.
What types of vehicles do you offer?
We offer a wide range of vehicles to suit your needs and group size, including sedans, SUVs, and coaches.
Is KeralaTaxi.com a licensed and accredited company?
Yes, KeralaTaxi.com is operated by Kerala.com Travel Division, which is an approved tour operator by the Department of Tourism, Government of Kerala.
How are your rates determined?
Our rates are transparent and affordable, with no hidden costs. The final price will depend on the distance, vehicle type, and duration of your trip.
Do you offer pre-designed tours or packages?
Yes, Kerala.com Travel Division, the parent company of KeralaTaxi.com, offers a variety of customized travel packages catering to different interests, such as adventure, culinary, cultural, and wellness tours.
Can I get help planning my itinerary?
Absolutely! Our team of travel experts at Kerala.com Travel Division can help you create a personalized itinerary based on your preferences and interests.
How can I book a taxi with KeralaTaxi.com?
You can book a taxi online through our website or by calling/WhatsApping us.
Can I book a taxi upon arrival at the airport?
Yes, you can book a taxi upon arrival at any of the Kerala airports we serve (Cochin, Calicut, Trivandrum, Kannur) However, it's highly recommended to book in advance to ensure availability.
Which airports in Kerala do you service?
We offer airport taxi services at all four major airports in Kerala: Cochin International Airport, Calicut International Airport (Kozhikode), Trivandrum International Airport, and Kannur International Airport.
What destinations can I travel to from the airport?
We can take you to any destination in Kerala, including popular tourist spots like Munnar, Thekkady, Kumarakom, Alleppey, Wayanad, Kovalam, Poovar, Varkala Beach, Kanyakumari, Jatayu Earth Center, Bekal Beach, and Kasargod.